IN STORE RETURNS
Full priced merchandise can be returned for exchange or store credit only within 7 days of purchase. Discounted items, apothecary, hosiery, hair accessories and headwear are final sale.
To initiate a return please request a return authorization and return shipping label here. FOR REFUNDS OF FULL PRICED MERCHANDISE, A RETURN AUTHORIZATION MUST BE REQUESTED AND THE RETURN ITEM MUST BE SHIPPED BACK WITHIN 3 DAYS OF THE DELIVERY DATE. Unless specified as final sale, discounted items are eligible for exchange or store credit only.
After three days of the delivery date, orders of non-discounted items can be returned for store credit, up to 30 days from order purchase. All items must be unworn and in perfect condition with original packaging and tags intact. All apothecary, intimates, hosiery, headwear, and swimwear are final sale.
Please request a Return Authorization (RA) number by emailing firstname.lastname@example.org. Include your order #, date of purchase, and reason for return. A return label will be issued via email. Clearly write the RA on the outside of the package, using original packaging.
Unless returning full priced merchandise for store credit, a $12 return shipping cost will be deducted from the refund or store credit amount. Your account will be credited within 14 days of receiving your return. All refunds will be issued in the same form as the original payment.
If there was error on the part of Covet + Lou, or you received damaged product, you will be reimbursed for all shipping charges.
Please note that Covet + Lou will not accept liability for shipping loss or damage of returned goods.
Unless specified as FINAL SALE, discounted items are eligible for exchange or store credit only. This is also the case for items purchased at a discount during Promotional Events (i.e. site wide discounts). Sale items purchased using promotional codes are final sale. Items must follow the same return authorization process and qualifications as non-discounted items (see above).
Covet + Lou will not hold discounted items for exchange.
ORDER CHANGES + CANCELLATION
All orders cancelled, after they have been placed, will be charged a 10% restocking fee. No exceptions to this policy will be made. Refused packages will be assessed and charged a restocking fee.
Covet + Lou will honor price adjustments for merchandise purchased no more than 3 days before the start of the initial sale/ promotional period. Adjustments will be issued as store credit. No price adjustments will be made on items originally purchased at discount or during a temporary promotional period.
Covet + Lou will match the price of non-discounted items that are available on other ecommerce sites. If you find a better price, please email email@example.com with a link to that item and we will match the price. The exact style, color and size must be available at the lower price when submitting your request. The item must be represented on an ecommerce site located in and shipping from within the United States and which sells items in US dollars. Price matching requests can be made within Covet + Lou’s 10 day return window.
ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE.
All special orders are items made to order and are non-refundable. A 50%, non-refundable deposit is required when placing all special orders.