Covet + Lou will exchange or refund non-discounted items received by Covet + Lou within 7 days of receipt of order.
After 7 days orders of non-discounted items can be returned for store credit, up to 30 days from order receipt. All items must be unworn and in perfect condition with original packaging and tags intact. Intimates, hosiery, and swimwear are all final sale.
Please request a Return Authorization (RA) number by emailing firstname.lastname@example.org. Include your order #, date of purchase, and reason for return. Clearly write the RA on the outside of the package, using original packaging when possible. Items should be returned to:
Covet + Lou, 947 Great Plain Avenue, Needham, MA 02492
Customers are responsible for return shipping costs. Your account will be credited within 15 days of receiving your return. All refunds will be issued in the same form as the original payment.
If you received free shipping on your order but return said order, a shipping fee will be deducted from your refund. If there was error on the part of Covet + Lou, or you received damaged product, you will be reimbursed for all shipping charges.
Please note that Covet + Lou will not accept liability for shipping loss or damage of returned goods.
Unless otherwise stated on product page, discounted items are eligible for exchange or store credit only. This is also the case for items purchased at a discount during Promotional Events (i.e. site wide discounts). Items must be returned back to Covet + Lou 7 days from receipt of order. Returns of discounted items must follow the same qualifications as non-discounted items (see above).
Covet + Lou will not hold items for exchange.
ORDER CHANGES + CANCELLATION
All orders cancelled, after they have been placed, will be charged a 10% restocking fee. No exceptions to this policy will be made. Refused packages will be assessed and charged a restocking fee.
Covet + Lou will honor price adjustments for merchandise purchased no more than 3 days before the start of the initial sale/ promotional period. Adjustments will be issued as store credit. No price adjustments will be made on items originally purchased at discount or during a temporary promotional period.
Covet + Lou will match the price of non-discounted items that are available on other ecommerce sites. If you find a better price, please email email@example.com with a link to that item and we will match the price. The exact style, color and size must be available at the lower price when submitting your request. The item must be represented on an ecommerce site located in and shipping from within the United States and which sells items in US dollars. Price matching requests can be made within Covet + Lou’s 10 day return window.
ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE.
All special orders are items made to order and are non-refundable. A 50%, non-refundable deposit is required when placing all special orders.