Policies
Returns
IN STORE RETURNS
Full priced merchandise can be returned for exchange or store credit only within 7 days of purchase. Discounted items, apothecary, hosiery, hair accessories and headwear are final sale.
ONLINE RETURNS
To initiate a return please request a return authorization and return shipping label here.
For refunds of full priced merchandise, a return authorization must be requested and the return item must be shipped back within 3 days of the delivery date. Unless specified as final sale, discounted items are eligible for exchange or store credit only.
After 3 days of the delivery date, orders of non-discounted items can be returned for store credit, up to 30 days from order purchase. All items must be unworn and in perfect condition with original packaging and tags intact. All apothecary, intimates, hosiery, headwear, and swimwear are final sale.
Please request a Return Authorization (RA) throughyour customer account. A return label will be issued via email. Clearly write the RA on the outside of the package, using original packaging.
Unless returning full priced merchandise for store credit, a $12 return shipping cost will be deducted from the refund or store credit amount. Your account will be credited within 14 days of receiving your return. All refunds will be issued in the same form as the original payment.
If there was error on the part of Covet + Lou, or you received damaged product, you will be reimbursed for all shipping charges.
Please note that Covet + Lou will not accept liability for shipping loss or damage of returned goods.
DISCOUNTED ITEMS
Unless specified as FINAL SALE, discounted items are eligible for exchange or store credit only. This is also the case for items purchased at a discount during Promotional Events (i.e. site wide discounts). Sale items purchased using promotional codes are final sale. Items must follow the same return authorization process and qualifications as non-discounted items (see above).
Covet + Lou will not hold discounted items for exchange.
ORDER CHANGES + CANCELLATION
All orders canceled, after they have been placed, will be charged a 10% restocking fee. No exceptions to this policy will be made. Refused packages will be assessed and charged a restocking fee.
PRICE ADJUSTMENTS
Covet + Lou will honor price adjustments for merchandise purchased no more than 3 days before the start of the initial sale/ promotional period. Adjustments will be issued as store credit. No price adjustments will be made on items originally purchased at discount or during a temporary promotional period.
PRICE MATCHING
Covet + Lou will match the price of non-discounted items that are available on other ecommerce sites. If you find a better price, please email orders@covetandlou.com with a link to that item and we will match the price. The exact style, color and size must be available at the lower price when submitting your request. The item must be represented on an ecommerce site located in and shipping from within the United States and which sells items in US dollars. Price matching requests can be made within 7 days of purchase date.
INTERNATIONAL ORDERS
ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE.
SPECIAL ORDERS
All special orders are items made to order and are non-refundable. A 50%, non-refundable deposit is required when placing all special orders.
HOLIDAY RETURNS
Full price merchandise purchased between November 23 and December 24 will be permitted to be returned for a refund if the items are received back to Covet + Lou by January 2. The return of full price items that extend beyond this time frame will be considered final sale.
Shipping
Depending on your geographic location, Covet + Lou uses the United States Postal Service or UPS for domestic and international delivery.
| Domestic Ground Shipping | $12 | (2-5 business days estimated) |
| Domestic Express | $48 | (1 Day) |
| Canada | $35 | (Customer responsible for customs and duty; 6-10 business days) |
| Worldwide Express | $75 | (Customer responsible for customs and duty; 6-10 business days) |
Covet + Lou is not responsible for loss or damage incurred by the carrier or upon delivery.
Please note that your order will be shipped only once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Make sure to double check your billing and shipping address when placing an order. Covet + Lou is unable to reroute packages.
Prices displayed on the website are exclusive of taxes. If you are shipping within the U.S., sales tax will only be charged on orders shipped to Massachusetts.
TRACKING YOUR ORDER
Upon the completion of checkout, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
INTERNATIONAL SHIPPING
Clients who receive orders internationally are responsible for all freight and customs charges associated with their orders.
If client is shipping to a destination outside the U.S., tax, customs and import duties will be levied by the client’s local government in addition to Covet + Lou's shipping cost. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.
Items will be shipped from Newton, Massachusetts (United States), with an official invoice declaring the exact total of merchandise purchased in U.S. dollars.
ALL INTERNATIONAL SALES ARE FINAL.
Covet + Lou is currently unable to ship glass, ceramics, or breakables outside of the United States.
Privacy & Security
PRIVACY
Covet + Lou respects your privacy, and takes great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. Covet + Lou absolutely does not share client information (including email addresses). Please email hello@covetandlou.com with further questions about our privacy policy.
SECURITY
Covet + Lou uses cutting edge technology to ensure your checkout process and the content saved in your member profile are secure. Payment information, email address, shipping and billing addresses, and all other information are secured by a 128bit SSL certificate upon submission. For security purposes, our shopping cart software only stores the last 4 digits and type of our customers' credit cards.